Quick Link: Scaling a Service-based Business

Interesting episode at Smart Passive Income where Pat Flynn and Josh Shipp analyse a real life small business (a laundry service) and provide on some new approaches for scaling it.

I especially like Josh's note on Gathering Intelligence from Existing Customers by asking the following questions:

1. What is something you need ongoing support for?
   The answer will provide ideas for creating Recurring Revenue opportunities
2. What is the #1 challenge in your biz, life? (True solutions)
3. What product or service do you wish we offered? (“Here’s what I’d pay for”)
   
4. How would you describe us to someone you care about in ONE sentence? (Clear brand)